Orders & Returns

• I received a Damaged / Faulty item, what do I do?

  If you have received a damaged or faulty item, please contact our friendly customer support team at support@luvostore.com.au. Please include your order number in the email, along with some photo or video evidence so that our team can assist you as fast as possible.     For Vanity Mirrors (Crysta...

• Do you ship Internationally?

  Unfortunately we only ship within Australia and selected items to New Zealand.

• What is your return policy?

  We've have a 60 day change-of-mind return period from the date of purchase! You are eligible for a refund if the item is returned in the original condition and packaging (including internal packaging, etc.). If the item is not returned in the original packing, a $10 restock fee will be deducted ...

• What warranty do you offer?

  Professional Ring Lights All Professional Ring Light come with a 3 year warranty against defects under normal operating conditions. This warranty includes all electrical faults. Items covered: Classic 12" Table Ring Light, Classic 19" Ring Light, GlowPro 2 Ring Light and GlowPRO 3 Ring Light. Ple...

• How do I return an item?

  If your return is due to a faulty item, please email our support team at support@luvostore.com.au If your return is due to change of mind and within our 60-day 'Change of Mind' return period, please follow the instructions below. Please make sure that the item is still in perfect condition with...

• My table has arrived damaged/faulty

  If you received a product with a manufacturing defect, such as a missing part, or damage incurred to the product in transit that effects the tables usability, please take photos or video clearly showing the damage and contact us as soon as possible. Please note that if your table package has bee...

• How will I be refunded?

  Your refund will always be credited back into the original account where you made the purchase from. If you placed your order using AfterPay, the refund will be processed back into your AfterPay account. The refund amounts are taken off the last payments first. If at least one payment has been ...

• How do I cancel or change my order?

  Unfortunately, as orders are continuously being despatched from an external warehouse, we are unable to make any changes to your order once you have hit 'place order'. This includes any of the following: Changing or removing of an item Delivery/billing address Adding items to your order Shipping...

• How do I update my delivery information?

  Unfortunately once your item has been packed, we are unable to change your delivery address. We strongly urge all customers to double check their delivery information before placing an order. If it has been packed, don't worry, you can still request a free redirect with Australia Post via the tr...

• I received something different than what I ordered?

  In the unlikely event you have received the incorrect item, please contact our friendly customer support team at support@luvostore.com.au with the following information to ensure that we can get this resolved for you as quickly as possible: Your order number The name of the item you did not rece...