If your return is due to a faulty item, please email our support team at support@luvostore.com.au
If your return is due to change of mind and within our 60-day 'Change of Mind' return period, please follow the instructions below.
- Please make sure that the item is still in perfect condition with original packaging, otherwise you may not be eligible for a full refund.
- If an item is not returned in the original packaging a $10 restock (packaging) cost will be deducted from the refund.
- All shipping costs associated for the return will be at the expense of the buyer - $14 flat rate deducted from the refund amount for most items.
- Should you wish to return a Luxe Hollywood Mirror or a Floor Mirror please email customer support to organise the return as they are excluded from the $14 return cost. You will be advised of your returning cost once the return has been lodged with the shipping carrier.
- Remember to keep your tracking number for proof of return.
You will need to lodge your return online here.
You MUST include a note in the returning parcel with the following information attached:
- Full Name
- Email Address Used
- Order Number
- Reason For Return
Failing to do so will result in an unknown return and will cause difficulties in identifying your order.
Once we receive the return, please allow up to 5 - 7 business days for the return to be assessed before a refund can be processed and make sure a tracking number is kept or recorded as evidence of delivery.
Please note that the initial shipping cost is non-refundable.
Vanity Tables are not eligible for a Change of Mind return.