In the unlikely event you have received the incorrect item, please contact our friendly customer support team at support@luvostore.com.au with the following information to ensure that we can get this resolved for you as quickly as possible:
- Your order number
- The name of the item you did not receive
- The name of the item you received in it's place
- Photograph of the item you have received, including all packaging (and logo)
Once we've received the above info, our customer support team will make it a priority to sort this out for you as quickly as possible.
Please note - Claims for orders arriving without the correct item must be made within 7 days of the delivery date.