Delivery & Shipping
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*** Christmas Shipping Timeframes ***
We would recommend placing your order for Christmas Gifts as early as possible to guarantee delivery. This year please allow a little extra time when placing an order for your Christmas Gifts, due to the dispatch and delivery delays with Australia Post and the busy peak holiday period. We recomm... -
How long does it take for my item to be shipped?
Orders placed before 9 AM are dispatched the same business day. Our team takes extra care to ensure that your order is carefully packed and handled, especially with our fragile products. While we strive to process your order as quickly and safely as possible, unforeseen delays may occasionally ... -
Once your order has been despatched you will receive a shipping confirmation email in your inbox containing your tracking number. Please make sure to check your spam folder incase it has been redirected. We ship all orders via Australia Post and Allied Express (for bulky items). Australia Post ...
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Why has my tracking information not been updated yet?
Australia Post have advised that they are currently experiencing a large backlog due to the increase in parcels in their network. This is effecting their network Australia wide, however predominantly ACT, NSW, VIC. When placing your order, please keep in mind that it may take a few extra days fo... -
What are your delivery timeframes?
WE CURRENTLY SHIP AUSTRALIA WIDE We ship with Australia Post, however extra large and bulky items such as our LUXE Vanity Mirror, Boho Bench, Vanity Tables and Floor length Mirrors will be shipped via Allied Express. Please note that Allied Express cannot deliver to PO Boxes. ACT Approximate sh... -
Why am I missing items from my order?
If you have ordered multiple items but have only received part of your order, please check your tracking information to find the location of your remaining items. You will only receive one tracking number per order, but the tracking page will allow you to track the location of each individual car... -
Am I able to exchange my product?
Unfortunately we are not able to offer exchanges. However, you are welcome to return your item (due to change of mind) within 60 days of receiving your order. All shipping costs associated will be at the expense of the buyer. The item must be sent back to Luvo in original condition in order to ... -
Can I pick up my order from your location?
Unfortunately as we’re an online-only retailer we are unable to offer local pickup options. This means that we do not have a physical store, and due to OH&S regulations we cannot allow public access to the warehouse facilities. -
How long does it take to process a return item?
Refunds and returns are processed within 7 business days of receiving the returned item.