Our Customer Service opening hours are Monday to Friday, 9am - 5pm (AEST, excluding weekends and public holidays).
Please allow up to 3 business days for a response.
How can I contact you?
Hopefully, you'll find the answer you need from one of the articles we have on our help centre, but if you need a little help or just want to say hello, just select one of the contact options below.
- Live Chat - Chat to our friendly customer service team live on our website (Monday to Friday)
- Email - You may email our customer service team at support@luvostore.com.au.
Do you have a phone number?
We currently resolve all enquiries via email or Livechat. This ensures clear record keeping of all communications made throughout the enquiry process.
Though you may receive an automated response every once in a while, all channels are manned by human staff who are eager to help you out.
What information do I need to provide to you?
Please be sure to include as much information as possible in your initial email enquiry.
For example:
- Your order number
- Email address
- Pictures or video evidence
This will allow us to answer any questions you have as quickly as possible.
If your enquiry is about a tracking number, please check your inbox and junk/spam folders first for any shipping confirmation emails sent from Luvo Store.