General Information
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Our Customer Service opening hours are Monday to Friday, 9am - 5pm (AEST, excluding weekends and public holidays). Please allow up to 3 business days for a response. How can I contact you? Hopefully, you'll find the answer you need from one of the articles we have on our help centre, but if you...
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We take a firm stance against credit card fraud here at Luvo Store. If a transaction is flagged in our system, we reserve the right to conduct security checks to ensure that the owner of the card authorises the transaction. If you do not comply with the requested security check, we reserve the ...
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How do I unsubscribe from your emails?
To unsubscribe, open any newsletter you have received from us and scroll to the bottom of the email to find the unsubscribe link 'unsubscribe'. Please note that if you place an order with us, you will still receive email confirmations, and tracking emails. -
When will an item be restocked?
We're always hard at work to continually restock our sold out products. Unfortunately due to world-wide supply chain disruptions, our restock arrival timeframes may be subject to unforeseen delivery and Customs delays. We recommend signing up with your email on the product page, to be notified i...